General Terms and Conditions

General Terms and Conditions

General Terms And Conditions
Effective date: 23.05.2024
Preamble
These General Terms and Conditions contain the general terms and conditions for contracts entered into between the service providing Veres és Társai Kft. (Registered seat: 9700 Szombathely, Kárpáti Kelemen utca 19/A., Company registration number: 18-09-103666, VAT identification number: 11513898-2-18, Email: info@eco-trend.hu, Represented by: Magdolna VERES and István András ANTAL, managing directors authorised to represent the company individually) hereinafter: (Supplier) and the service receiving natural or legal person (hereinafter: Customer), as well as the rights and obligations of the Supplier and Customer.
The Supplier reserves the right to unilaterally amend these GTC. The Supplier shall inform the Customer of an amendment in a short message sent to their email address provided during the ordering process and shall publish the amended GTC in a consolidated version on its website.
Subject Matter of the Contract – Services Rendered by the Supplier
Orders for the products distributed by the Supplier can be placed on the Supplier's website – www.eco-trend.hu.
Offerings Available

The products distributed by the Supplier are available on the Supplier's website.
A detailed product description can be found for each product on the Supplier's website, by clicking on the product photo, so that the Customer can carefully review the characteristics of each product.

The Purchase Process

The Supplier publishes the products it sells, on its website. By clicking on the picture of the product, a short description of the product, the composition of materials used and the price of the product are made available. The Customer can purchase the selected product by using the Request for Quotation function to contact the Supplier, who will send a quotation for the product as specified in the Request for Quotation. In all cases, the Supplier shall send its offer in writing by email in response to the request for quotation, for which the period of the offer’s validity shall be 48 hours from the date of receipt of the offer by the Customer. If no order is received from the Customer within 48 hours from the date of sending the offer, the offer shall expire and the Supplier shall no longer be bound by the offer.
The contract between the parties shall be concluded only upon written confirmation of the Offer by the Customer, in such a way that the Supplier sends a confirmation email to the Customer immediately after acceptance of the Offer.
To place an order, the Customer must provide the following personal data in the case of an order without registration:

Name
Company name
Email address
Telephone number
Address(es): both invoicing and delivery addresses, if different
Name and telephone number of the contact person

The ordered products is to be paid in advance by bank transfer to the bank account of the Supplier held with the Kereskedelmi és Hitelbank Zrt. and indicated on the issued invoice.
The contract is executed by clicking on the Submit Order button.
The ordered products will be delivered by DPD Hungary Kft. (Registered seat: 1134 Budapest, Váci út 33. 2. floor, Company registration number: 01-09-888141, VAT identification number: 13034283-2-44, Represented by: Szabolcs Czifrik, managing director), if the Customer requests a delivery to the door. The Customer may also request to have their orders sent to them via the services of Magyar Posta Zrt. (Registered seat: 1138 Budapest, Dunavirág utca 2-6., Company registration number: 01-10-042463, VAT identification number: 10901232-2-44).
The Supplier informs the Customer that sales to private individuals in Europe are made within the framework of the OSS system [One Stop Shop]. The gross purchase price varies based on the VAT rate of each member state of the European Union. The Supplier calculates the VAT amount based on the Customer's delivery address within the European Union. Therefore, the gross price of a product may vary in each country within the European Union. For information on the rules in force for the OSS/IOSS one-stop shop e-commerce system, including the taxation of low value import deliveries, the Customer can visit the website of the Hungarian National Tax and Customs Administration by clicking on the following link: https://nav.gov.hu/ado/afa/Az_OSS_IOSS_egyablako20210602 .
Please be informed that when placing an order, the Customer is obliged to provide accurate personal data and to notify the Supplier of any changes in the data provided without delay, but within 15 days at the latest. The Supplier shall not be liable for any damages resulting from the incorrect or erroneous provision of data during the Customer's order, as the Customer may at any time modify the personal data provided by them by notifying the Supplier in writing. The Supplier has the right to delete obviously incorrect or false data and, in case of doubt, to verify the authenticity of the Customer's data, and reserves the right to reject the order if the Customer provides false or incomplete data or misuses personal data during registration.
The personal data provided when placing an order are not public and cannot be accessed by third parties.
When placing an order on the Supplier's website, the Customer is fully responsible for the activities related to the data provided and undertakes to notify the Supplier immediately in case the Customer notices any unauthorized use or any breach of data security with regard to their data. The Supplier is not liable for any damages incurred due to the storage of the password or due to the transfer of the email address and password to third parties.
The Supplier shall not be liable for any damages arising from the visiting or use of its website by the Customer, or for any of the following events occurring for any reason whatsoever: non-receipt of data sent and/or received over the Internet; malfunctions of the Internet network which prevent the performance of this contract; defect of the receiving equipment or communication lines, loss of any content or data; defect of any software or website; program errors, consequences of extraordinary events or technical failures including force majeure and the charges levied by the Internet service provider on the Customer.
An order placed is deemed to be a contract concluded electronically in Hungarian.
The Supplier shall send the Customer a confirmation of receipt of the order without delay (within 24 hours at the latest). If the confirmation is not received by the Customer within 24 hours, the Customer shall be released from their obligation to perform under this contract.
The confirmation e-mail shall constitute acceptance by the Supplier of the offer made by the Customer, which shall create a valid contract between the Supplier and the Customer.
The Parties stipulate that if the Customer orders a custom-made product through the website, the price, time of production, the terms of delivery and payment of the product shall be based on the mutual agreement of the Parties.

Right of Withdrawal

According to the provisions of Section 20 of Government Decree No. 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses (hereinafter: Government Decree), the Customer has the right to withdraw from the purchase without giving any reason within 14 days of the conclusion of the contract in the case of products on the website. The time limit expires 14 days after the date on which the Customer or a third party designated by the Customer (excluding the carrier) takes delivery of the goods, or, in the case of the supply of goods consisting of several batches or pieces, 14 days after the date on which the Customer or a third party designated by the Customer (excluding the carrier) takes delivery of the last batch or piece.
If the Customer wishes to exercise their right of withdrawal/unilateral termination, they must send a clear statement of their intention to withdraw from/unilaterally terminate the contract (by post or electronic mail) to the Supplier to the following address: Veres és Társai Kft. (Registered seat: 9700 Szombathely, Kárpáti Kelemen utca 19/A., Company registration number: 18-09-103666, VAT identification number: 11513898-2-18, Email: info@eco-trend.hu, Represented by: Magdolna VERES and István András ANTAL, managing directors), or alternatively use the template form for declaration of withdrawal from/unilateral termination of the contract, which is available on the Supplier’s website.
The Customer exercises their right of withdrawal/unilateral termination within the time limit if they send their withdrawal/termination notice before the expiry of the time limit indicated above.
If the Customer withdraws from the contract, the Supplier shall reimburse the Customer for all consideration paid by the Customer, including the transport costs (but excluding any additional costs incurred due to the Customer's choice of a transport mode other than the cheapest usual transport mode offered by the Supplier), without delay, but no later than 14 days after receipt of the Customer's notice of withdrawal. The Supplier shall use the same payment method for the refund as the one used in the original payment transaction, unless the Customer expressly agrees to another payment method; none the less the Customer shall not incur any additional costs as a result of the use of this latter refund method. The refund may be withheld by the Supplier until the product is returned or the Customer has provided proof that it has been sent back, whichever is the earlier.
The Customer shall return the product to the Supplier without undue delay, but no later than 14 days from the date of the communication of the Customer's withdrawal. The deadline is considered met if the product is dispatched to the Supplier before the 14-day time limit.
The direct cost of returning the product shall be borne by the Customer.
The Customer can only be held liable for depreciation of the product if it is due to use beyond the use necessary to establish the nature, characteristics and functioning of the product.

Responsibilities of the Supplier

Supplier shall be released from liability for breach of contract if it proves that the breach of contract was caused by a circumstance which was beyond its control and unforeseeable at the time of the conclusion of the contract and it could not have been expected of the Supplier to avoid the circumstance or avert the damage.
Defective performance: the Supplier performs defectively if, at the time of performance, the service does not comply with the quality requirements laid down in the contract or by law. The Supplier’s performance shall not be deemed defective, if the Customer was aware or should have been aware of the defect of the product at the time of conclusion of the contract.
Warranty of Material Defects On the basis of a contract in which the parties owe mutual services, the Supplier shall be subject to a warranty for material defects for its defective performance. Under their claim for warranty for material defects, the Customer, subject to their choice,
1. may claim repair or replacement, unless the performance of the chosen remedy for breach of warranty for material defects is impossible, or if it would result in disproportionate additional costs to the Supplier compared to satisfying a different claim for warranty for material defects, taking into account the value that the service would have in flawless condition, the gravity of the breach of contract and the harm to interests caused to the Customer by satisfying the right of warranty for material defects; or
2. may claim the pro rata reduction of the consideration; may repair the defect themselves or have it repaired by somebody else at the Supplier’s expense, or may withdraw from the contract if the Supplier did not undertake to repair or replace the product, or was unable to comply with this obligation, or if the Customer’s interest in having the product repaired or replaced no longer exists.

An insignificant defect shall not give rise to withdrawal. The repair or replacement must be carried out within a reasonable period of time, without prejudice to the interests of the Customer.

In case of an incorrectly indicated price, the contract is concluded at the incorrect price indicated by the Supplier.
Product Warranty In the event of a defect in movable thing sold by an undertaking to a consumer (for the purposes of this sub-title: “the product”), the consumer may demand that the producer repair the defect in the product, or, if repair is not possible within an appropriate time limit without causing harm to the consumer’s interests, replace the product. A product is defective if it does not comply with the quality requirements applicable at the time of placing the product on the market, or if it does not have the characteristics indicated in the description provided by the producer.
The manufacturer and the distributor of the product shall qualify as the producer.
The producer shall be exempted from the product warranty obligation if it proves that
a) it has not produced or distributed the product within its business activities or independent professional activities;
b) the defect was not recognisable given the state of scientific or technical knowledge when the product was placed on the market; or
c) the product’s defect was caused by the application of a law or a mandatory authority provision.
In the event of replacement, the producer shall be subject to an obligation of warranty for material defects with respect to the replaced product, and in the event of repair, with respect to the part of the product affected by the repair.
Following the detection of the defect, the consumer shall be required to communicate the defect to the producer without delay. A defect communicated within two months following the detection shall be considered communicated without delay. The consumer shall be liable for the damage arising from the delayed communication.
The producer shall be subject to product warranty for two years after he placed the relevant product on the market. The expiry of this time limit shall cause the forfeiture of rights.
In the event of the transfer of the product’s ownership, the product warranty rights may be enforced by the new owner against the producer.

Adoption of the GTC

The Customer accepts these GTC when placing an order with the Supplier. The Customer also acknowledges that it is bound by the GTC.
The Customer further consents to the Supplier processing their personal data provided when placing an order by email for the purposes, in the manner and to the extent provided in the GTC.
The Customer acknowledges that their right to place an order is subject to them accepting the GTC.

Processing of Personal Data

Information on the personal data processed on the www.eco-trend.hu website and during the ordering process is set out in the Privacy Policy available on the Website.

Obligation to Cooperate and Provide Information

The Supplier and the Customer shall cooperate and inform each other of the material circumstances of the contract during the contract negotiations, at the conclusion, during the duration and at the termination of the contract.
The Customer may communicate with the Supplier by email, via the Messenger app or by telephone.

Termination of the Contract

The Supplier is entitled, with no obligation to give a reason for the termination, to terminate the contract with the Customer under the GTC by giving 15 days' notice in writing.
The Customer is entitled, with no obligation to give a reason for the termination, to terminate the contract with the Supplier under the GTC by giving 15 days' notice in writing.
The Supplier has the right to terminate its contract with the Customer with immediate effect, in writing, if the Customer seriously breaches the provisions of these GTC.
The Parties are entitled to terminate the contract under these GTC by mutual agreement in writing at any time.
The Parties conclude the contract under these GTC for a fixed term.
If the Customer causes damage to the Supplier by breaching the contract under these GTC, the Customer shall compensate the Supplier in full for the resulting damage. The obligation to pay damages covers
1. damage caused by the Customer's breach of contract,
2. consequential damages,
3. foreseeable damages caused by breach of duty,
4. the loss of profit suffered by the Supplier; and
5. the costs incurred by the Supplier to remedy the damage.

Handling of Complaints

The Supplier shall keep a record of complaints and keep them, together with the response to them, for five years from the date of the complaint.
The Supplier is obliged to investigate and respond to complaints within 30 days. In the event of a rejection, the Supplier must provide written reasons for the rejection.
The Consumer may lodge a complaint with the consumer protection authority. Pursuant to Section 45/A (1)-(3) of the act on consumer protection and Government Decree No. 387/2016 (XII. 2.) on the designation of the consumer protection authority, the Government Office acts as the general consumer protection authority: https://kormanyhivatalok.hu/kormanyhivatalok
Disputes arising from a contract concluded with the Supplier shall be settled primarily by amicable means, by agreement between the parties, or before the consumer protection authority of the Customer's place of residence. If the above approaches are unsuccessful, the parties may, at their discretion, refer the matter to the conciliation board competent for the seat of the Supplier or to the courts. Conciliation boards operated by the Chambers of Commerce and Industry according to territorial jurisdiction pertaining to registered address:

Name of the Conciliation Board	Registered Seat, Address of the Conciliation Board	Territorial Jurisdiction
Budapesti Békéltető Testület [Budapest Conciliation Board]	Budapest Budapesti Békéltető Testület [Budapest Conciliation Board] Address: 1016 BUDAPEST, Krisztina krt. 99. Telephone number: +36 1 488-2131 Telefax number: +36 1 488-2186 Chairperson: Dr. Éva Veronika INZELT Website: https://bekeltet.bkik.hu/ Email address: bekelteto.testulet@bkik.hu	Budapest
Baranya Vármegyei Békéltető Testület [Baranya County Conciliation Board]	Pécs Baranya Vármegyei Békéltető Testület [Baranya County Conciliation Board] Address: 7625 Pécs, Majorossy Imre u. 36. Telephone number: +36 72 507-154; +36 20 283-3422 Telefax number: +36 72 507-152 Chairperson: Dr. Ferenc BÉRCESI Website: www.baranyabekeltetes.hu Email address: info@baranyabekeltetes.hu kerelem@baranyabekeltetes.hu	Baranya county, Tolna county, Somogy county
Borsod-Abaúj-Zemplén Vármegyei Békéltető Testület [Borsod-Abaúj-Zemplén County Conciliation Board]	Miskolc Borsod-Abaúj-Zemplén Vármegyei Békéltető Testület [Borsod-Abaúj-Zemplén County Conciliation Board] Address: 3525 Miskolc, Szentpáli u. 1. Telephone number: +36 46 501-091 (new cases); +36 46 501-871 (ongoing cases) Chairperson: Dr. Péter TULIPÁN Website: www.bekeltetes.borsodmegye.hu Email address: bekeltetes@bokik.hu	Borsod-Abaúj-Zemplén county, Heves county, Nógrád county
Csongrád-Csanád Vármegyei Békéltető Testület [Csongrád-Csanád County Conciliation Board]	Szeged Csongrád-Csanád Vármegyei Békéltető Testület [Csongrád-Csanád County Conciliation Board] Address: 6721 Szeged, Párizsi krt. 8-12. Telephone number: +36 62 554-250/extension: 118 Telefax number: +36 62 426-149 Chairperson: Dr. Károly HORVÁTH Website: www.bekeltetes-csongrad.hu Email address: bekelteto.testulet@csmkik.hu	Békés county, Csongrád-Csanád county, Bács-Kiskun county
Fejér Vármegyei Békéltető Testület [Fejér County Conciliation Board]	Székesfehérvár Fejér Vármegyei Békéltető Testület [Fejér County Conciliation Board] Address: 8000 Székesfehérvár, Hosszúséta tér 4-6. Telephone number: +36 22 510-310 Telefax number: +36 22 510-312 Chairperson: Dr. József VÁRI KOVÁCS Website: www.bekeltetesfejer.hu Email address: bekeltetes@fmkik.hu; fmkik@fmkik.hu	Fejér county, Komárom-Esztergom county, Veszprém county
Győr-Moson-Sopron Vármegyei Békéltető Testület [Győr-Moson-Sopron County Conciliation Board]	Győr Győr-Moson-Sopron Vármegyei Békéltető Testület [Győr-Moson-Sopron County Conciliation Board] Address: 9021 Győr, Szent István út 10/a. Telephone number: +36 96 520-217 Chairperson: Dr. Beáta BAGOLY Website: https://gymsmkik.hu/bekelteto Email address: bekeltetotestulet@gymskik.hu	Győr-Moson-Sopron county, Vas county, Zala county
Hajdú-Bihar Vármegyei Békéltető Testület [Hajdú-Bihar County Conciliation Board]	Debrecen Hajdú-Bihar Vármegyei Békéltető Testület [Hajdú-Bihar County Conciliation Board] Registered seat: 4025 Debrecen, Petőfi tér 10. Client service: 4025 Debrecen Vörösmarty u. 13-15. Telephone number: +36 52 500-710; +36 52 500-745 Telefax number: +36 52 500-720 Chairperson: Dr. Zsolt HAJNAL Website: https://www.hbmbekeltetes.hu Email address: bekelteto@hbkik.hu	Hajdú-Bihar county, Szabolcs-Szatmár-Bereg county, Jász-Nagykun-Szolnok county
Pest Vármegyei Békéltető Testület [Pest County Conciliation Board]	Budapest Pest Vármegyei Békéltető Testület [Pest County Conciliation Board] Registered seat: 1055 Budapest, Balassi Bálint u. 25. IV/2. Telephone number: +36 1 792 7881 Chairperson: Dr. Pál KONCZ Website: www.pestmegyeibekelteto.hu; www.panaszrendezes.hu Email address: pmbekelteto@pmkik.hu	Pest county

The conciliation board has the competence to resolve consumer disputes out of court. It is the responsibility of the conciliation board to attempt to facilitate the conclusion of a settlement agreement between the parties that settles the dispute; if the attempt is inconclusive, the conciliation board adopts a decision to ensure the simple, rapid, effective and cost-efficient enforcement of consumer rights. At the request of the consumer or the Supplier, the conciliation board provides advice concerning the rights and obligations of the consumer.
In the absence of a settlement, the board, on the merits of the case,

a) makes a decision providing for an obligation if
aa) the request is well-founded and the Supplier – in its statement of general submission under Section 36/C of act on consumer protection registered with the conciliation board or the chamber or communicated in its commercial communication, or in a declaration made at the commencement of the procedure or not later than the date when the decision was taken – recognised the decision of the conciliation board as binding upon it, or
ab) the Supplier made no statement of general submission, but the request is well-founded and the consumer's claim does not exceed HUF 200,000, neither in the submitted request nor at the time of the decision imposing the obligation, or
b) issues a recommendation if the request is well-founded but, at the commencement of the procedure, the Supplier stated it would not recognise the decision of the board as binding upon it, or made no statement as to whether it would recognise the decision made by the board.

In the event of cross-border consumer disputes related to online contracts of sale or online service contracts, all conciliation bodies operated by the county (capital) chambers of commerce and industry may act, taking into account the rules of territorial jurisdiction set out in Section 20 of the act on consumer protection.
The Supplier is subject to the obligation to cooperate in the conciliation board procedure and, in this context, shall send its response with the content set forth in the act on consumer protection to the conciliation board within the time limit specified in the same act. With the exception of the application of Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC, the Supplier is obliged to ensure that a person authorised to make a settlement is present at the hearing. The online hearing must be attended online by a representative of the business, who is authorised to negotiate the settlement. If the consumer requests a personal hearing, the representative of the business authorised to negotiate a settlement must attend the interview at least online.
If the Consumer does not apply to a conciliation body, or if the procedure has not been successful, the Consumer has the right to go to court to request the settlement of the dispute. The action must be brought by means of a statement of claim, which must contain the following information:
1. the competent court for the dispute
2. the names of the parties and of their representatives, their place of residence and their status in the proceedings
3. the right claimed and the facts and evidence supporting the claim
4. an definite request for a ruling from the court
5. attached relevant document or a copy of it, the contents of which are referenced by the party as evidence.
You can also use the ODR system (Online Dispute Resolution Platform) to resolve any problems that may have arisen during the purchase. The system is designed so the customer contacts the trader through the ODR platform. For further information and to use the system, please click on the link below:

https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks
Amendment of the GTC

The Supplier shall be entitled to unilaterally modify these GTC at its own discretion and decision. Amendment may be warranted if:
1. the circumstances for the Supplier materially change;
2. there is a change in the law;
3. there is a reason related to the Supplier's operation, economic interests, technical or technological capabilities, management, or circumstances affecting the service.
The Supplier must publish the GTC, as well as any amendments thereto and the GTC consolidated by the amendment, free of charge in a clearly visible place on its website, on the opening page, in a way that makes the GTC directly accessible, storable, displayable and printable. The amendment to the GTC shall enter into force on the 8th day following its publication and shall apply to all contracts concluded after its entry into force and to all contracts concluded before its entry into force. The Supplier shall notify the Customers of the changes to the GTC by electronic means (email).
If the Customer does not object to the amendment of the GTC in writing to the Supplier within 8 days from the date of publication or notification (whichever is later), it shall be deemed to be implied acceptance of the amendment by the Customer. If the Customer expressly objects to the amendment to the GTC and expressly refuses to accept it, the Supplier shall be entitled to terminate the contract with the Customer by giving 15 days' written notice.

Miscellaneous Provisions

If any provision of these GTC is or becomes invalid, that provision shall not affect the other provisions of these GTC.
The provisions of the Act V of 2013 on the Hungarian Civil Code (hereinafter: "Civil Code") shall apply to matters not specified in these General Terms and Conditions. For more information, see Section 50 (1) of Act XXVIII of 2017 on Private International Law (hereinafter: “Nmjtv.”).
These GTC are valid for an indefinite period.

Template Information Note with Regard to the Right of Withdrawal/Unilateral Termination
Right of Withdrawal/Unilateral Termination
Pursuant to Government Decree No. 45/2014 (II:26.) on the detailed rules of contracts between consumers and businesses, you have the right to withdraw from this contract within 14 days without giving any reason. The time limit expires 14 days after the date on which You or a third party designated by You (excluding the carrier) takes delivery of the goods, or, in the case of the supply of goods consisting of several batches or pieces, 14 days after the date on which You or a third party designated by the You (excluding the carrier) takes delivery of the last batch or piece.
If You wish to exercise your right of withdrawal/unilateral termination, you must send a clear statement of your intention to withdraw from/unilaterally terminate the contract (by post or electronic mail) to the following address: Veres és Társai Kft. (Registered seat: 9700 Szombathely, Kárpáti Kelemen utca 19/A., Company registration number: 18-09-103666, VAT identification number: 11513898-2-18, Email: info@eco-trend.hu, Represented by: Magdolna VERES and István András ANTAL, managing directors), or alternatively use the above template form of declaration of withdrawal from/unilateral termination of the contract.
You exercise your right of withdrawal/unilateral termination within the time limit if you send your withdrawal/termination notice before the expiry of the time limit indicated above.
Legal Effects of Withdrawal/Unilateral Termination
If You withdraw from the contract, the we will reimburse You for all consideration paid by You, including the transport costs (but excluding any additional costs incurred due to your choice of a transport mode other than the cheapest usual transport mode offered by us), without delay, but no later than 14 days after receipt of your notice of withdrawal. We will use the same payment method for the refund as the one used in the original payment transaction, unless You expressly agree to another payment method; none the less You will not incur any additional costs as a result of the use of this latter refund method. The refund may be withheld by us until the product is returned or You have provided proof that it has been sent back, whichever is the earlier.
You must return the product to us without undue delay, but no later than 14 days from the date of the communication of your withdrawal. The deadline is considered met if the product is dispatched to us before the 14-day time limit.
You bear the direct cost of returning the product.
You can only be held liable for depreciation of the product if it is due to use beyond the use necessary to establish the nature, characteristics and functioning of the product.

Template Form of Declaration of Withdrawal/Unilateral Termination
(fill in and return only in case You wish to withdraw from/unilaterally terminate the contract)
To
Name: Veres és Társai Kft.
Registered seat: 9700 Szombathely, Kárpáti Kelemen utca 19/A.
Company registration number: 18-09-103666
VAT identification number: 11513898-2-18
Represented by: Magdolna VERES and István András ANTAL, managing directors
Email: info@eco-trend.hu
I, the undersigned ..........................................., declare that I exercise my right of withdrawal/unilateral termination in respect of the contract for the purchase of the following product(s):

Product name, article number, price:
Date of conclusion of contract / date of receipt:
Reason for return (optional):
Consumer’s name:
Consumer’s address:

Place and date: ...............................,
…………………………………………
Consumer’s signature
(for paper declarations only)